Shipping & Returns

Returns Policy

You may return unused, in-stock, and unopened items within 30 days of delivery or pickup for a refund, minus applicable fees:

  • Items Shipped to You: A $350 return shipping fee plus the initial shipping fee will be deducted from your refund.

  • Items Returned to the Store: Only a restocking fee will be deducted.

Products that are special order, out of stock, or that have been altered or modified in any way are NOT eligible for returns, replacements, or refunds.

Refunds are issued only after AAA Distributor receives the returned product in its original condition and original packaging.

To initiate a return, please Contact Us with your order number and product details.

Shipping Policy

We currently ship to the continental U.S. only. Shipping and delivery estimates will be provided at checkout based on product availability.

  • Freight & Pallet Deliveries:

    • All deliveries are curbside drop only to the nearest paved curb. No inside delivery.

    • Orders with 6'0"X8'0" wrought iron doors require 2-3 people to unload and will arrive disassembled on one pallet.

    • The freight carrier (not AAA Distributor) will arrange a drop-off time once your order is in your area.

Damage Claims

Checkout+  is an optional add-on available at checkout that covers your order against loss, theft, and damage in transit. If anything goes wrong with your delivery, simply file a claim through our claims portal and we'll make it right with a replacement, store credit, or refund, no carrier disputes, no hassle.

Given the size and value of our products, we strongly recommend adding Checkout+  to your order.

Damage Claims

If you purchased Package Protection+ with your order: file a claim through our claims portal here within 30 days of receiving your products, and we'll resolve it with a replacement, store credit, or refund. 

If you did not purchase Package Protection+: you must inspect all items at the time of delivery. Any visible damage must be documented on the delivery ticket before signing. Damage that is not recorded on the delivery ticket at delivery cannot be claimed afterward.

Submit a claim here.

Store Pickup Policy

  • Call ahead before arriving for pickup.

  • Some products require up to one hour to pull due to disassembly requirements (e.g., wrought iron doors).

  • Special order items may need to be picked up at a different location; details will be provided when your order is ready.

Hold Policy

  • We will hold in-store purchased or pickup orders for up to 30 days.

  • Items not picked up within 30 days may be subject to cancellation or storage fees.

  • Online orders requiring shipping cannot be held.